Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff.
Managed IT Services
IT infrastructure assessment
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
IT infrastructure monitoring 24/7
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain the infrastructure productivity.
- Outsourced Network Operations Center (NOC).
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT help desk
- L1 help desk – resolution of user issues.
- L2 help desk – resolution of technical issues that don’t require code changes.
- L3 help desk – resolution of technical issues at the code level.
Cloud management
- AWS, Azure and multi-cloud infrastructure management.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
Managed application services
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- Application evolution with continuous delivery of new features and design experiments.
Managed DevOps
- Deployment of CI/CD pipeline.
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Implementation of test automation.
- Design of an automated monitoring solution.
Managed security
- Security audits.
- Vulnerability assessment.
- Penetration testing.
- Compliance program planning/assessment.